Standard Terms and Conditions of Delivery and Payment of Monkey Industrial Supply, Inc.
TERMS AND CONDITIONS - Orders placed on monkeyindustrialsupply.com
Do Not Accept Damaged Goods
Open and Inspect your delivery BEFORE you sign for it.
Once you sign for it, the responsibility to make and manage a damage claim with the carrier that delivered it is now your sole responsibility.
Shipping with liftgate service is Curbside Service Only.
Warranty: All products sold by Monkey Industrial Supply are warranted by the manufacturer not by Monkey Industrial Supply.
Payment Methods: Visa, MasterCard, Discover and American Express credit cards payable in US funds. Sorry, No COD orders. Credit card payments will be charged at the time of the order. This is when the merchandise is reserved for you. Some customer orders are reserved by our POs to the factories. This insures a place in the build schedule at the factory. (This section on POs is for items with Long Lead Times.)
Sales Tax: For all customers applicable taxes will be added to your order. To satisfy consumer-reporting rules, if you are a reseller you must provide the correct forms before the State tax is removed from your order.
Price Changes: We reserve the right to change pricing at ANY time on ANY product without notice. If you place an order on the same day as a price change that reduces the price on the product you ordered, you can email or call us to qualify for the reduced price. We then could credit your credit card for the difference. We also reserve the right to refuse the sale of a product at the listed price when a price change occurs.
Canceled Order: If after you place your order and you decide to cancel your order, we will gladly do so only if the order has not been shipped. To cancel, you must notify us no later than the next business day after placing your order. A $20.00 processing fee will be billed against your credit card for orders up to $1,000.00, $50.00 charge for orders up to $10,000.00 and charges for orders over $10,000.00 will be determined at time of cancellation.
Refused Shipment: Customers shall be charged all shipping charges, and a 20% restocking fee for all refused shipments (this covers cost to receive and inspect all returned items.
Order Mistakes Made by US: Call us immediately with a description of the issue and we will make arrangements for pick-up and then ship a replacement of the correct item.
"AS IS Not Returnable" Items: All AS IS Not Returnable Orders are Final Sales.
Special Orders: All Special Orders are Final Sales. A Special Order is anything that is designed to fit a specific vehicle/applications. Special Order items may take more time for delivery and the delivery time is determined by the manufacturer and is not under our control.
Returns & Refunds: Within thirty (30) days of receipt of your merchandise we will gladly accept your returns (except for AS IS Not Returnable & Special Orders as defined above). ALL returns require inspection upon receipt before any refund is transacted. ALL returns are subject to a 20% restocking fee and will be issued less the actual shipping charges (sometimes included in the items selling price). Allow 3 to 4 weeks for refund.
All returned merchandise must be uninstalled, unused and in NEW condition. The returned merchandise must be in the original packaging, and include all the parts, instructions, and accessories. Packages that have been opened may be subject to additional fees, unless all parts, items and accessories with documentation are returned with the item again in the ORIGINAL packaging. To return merchandise, you must first contact us at 949-748-5960 for an RMA # (only valid for fifteen (15) days) and we will provide the return shipping address. Send merchandise prepaid and insured with the RMA # printed on the box and include a copy of the original invoice.
Damaged Merchandise in Transit: Claims for damage are different with UPS, FedEx and truck freight ("LTL (Less Then Load) Carrier"). When any carrier delivers a shipment to you, you are requested to inspect the package and its contents, and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, or unsealed tape, etc. DO NOT accept ANY damaged goods.
For UPS or FedEx act as follows: If the package is obviously damaged, you can refuse delivery. Call us immediately so we can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise should be reported to us within one (1) business day to expedite the replacement process.
For LTL Carriers (Truck Freight) act as follows: Before signing for delivery, inspect each carton carefully for signs of damage. If you find any damage (crushed, torn, open, unsealed tape or if damaged in any way) it must be noted on the freight bill "at time of delivery". If damage to the merchandise is severe, you MUST refuse delivery. Freight damaged items so noted at "time of delivery" and will be replaced/repaired by the Carrier (LTL Carrier reserves the right to repair or replace) at no charge by the LTL Carrier. Contact the LTL Carrier terminal and advise of the noted damage at time of delivery. They will give you instructions on inspection and filing your claim. If you accept the Damaged shipment You will have all responsibility to make a claim with the trucking company.
If there is no visible or obvious damage (carton appears acceptable at delivery and no damage is noted on delivery receipt), but you discover broken items after opening, call the LTL Carrier within two (2) business days of receipt for instructions in placing a Concealed Damage Claim. Typically, a LTL Carrier will not give you 100% replacement value when filing a concealed damage claim and we will not assume the difference. You are responsible for verifying the condition of your merchandise upon receipt. Please inspect it carefully for shipping/handling damage prior to signing the delivery receipt.
LTL Carrier freight claims are paid directly to you, the consignee, all claims for damage or loss must be filed with the LTL Carrier. The name, address and phone number of the LTL Carrier is on the bill of lading given to you at the time of delivery. If the information is not there, request if from the driver or call your local phone directory operator for the information.
To protect yourself if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper (UPS, FedEx and truck freight ("LTL Carrier")) has the right to inspect the merchandise and original shipping cartons before processing your claim.
Defective Merchandise: If you think you have defective merchandise (this means it does not work properly), please call the manufacturer directly. Most manufacturers view defective merchandise as a warranty claim and will usually either repair or replace the merchandise (policies may vary from manufacturer to manufacturer).
Secure Transactions: All online orders are processed using a secure server, which encrypts all submitted information.
Suitability: We cannot guarantee compatibility or suitability of products sold for your particular situation. Every effort is made by us to recommend those products best suited for your described needs. Sometimes however, this is difficult to accomplish over the phone or internet, for that reason the customer is responsible to fully research compatibility and suitability prior to purchase.
- The following terms and conditions apply to all present and future business relations.
- A commercial customer within the meaning of these terms and conditions is a person or legal entity, or a private partnership with legal capacity, with which a business relationship is entered into and which acts in the exercise of a commercial or independent occupational activity. Customers within the meaning of these terms and conditions are both consumers and commercial customers.
- Deviating, contrary or supplementary terms and conditions shall not become a part of the contract, even if they are known, unless their validity is explicitly agreed in a written declaration.
Conclusion of the contract
- Our offers are non-binding. We reserve the right to make technical changes for the purposes of technical progress. We also reserve the right to make changes to the shape, colour and/or weight in the framework of what is reasonable. The documents that form part of an offer, such as illustrations, drawings, weights and dimensions, shall apply approximately only, unless they are expressly designated as binding. We reserve title to, and copyright in, all estimates, drawings and other documents; they may not be made available to third parties without our approval.
- Our prices are understood as ex works excluding sales tax or VAT, and shipping unless noted. If applicable, we invoice packing separately. Packing will only be taken back if it is returned freight paid.
- With an order for a product the customer declares bindingly that he wishes to acquire the ordered product. We have the right to accept the offer of a contract in the order within two weeks of receipt here. The acceptance may be expressed either in writing or by delivering the goods to the customer.
- If a customer orders goods electronically we will confirm the receipt of the order. The confirmation of receipt shall not be deemed to be a binding acceptance of the order. The confirmation of receipt may be combined with a declaration of acceptance.
- The contract will be concluded subject to the proviso that our suppliers deliver to us correctly and on time. This shall only apply to cases in which we are not responsible for the non delivery, in particular if we have concluded an agreement covering transaction with our supplier. We shall inform the customer of the non-availability. In the event that consideration has already been provided, this will be reimbursed without delay.
- If it is ascertained that the goods ordered are not available, we reserve the right to withdraw from the contract. Clause 5, sentence 3 and sentence 4 shall apply analogously in the event of withdrawal.
- Contractual supplements, amendments or ancillary agreements must be confirmed by us in writing. Our sales staff are not authorised to conclude verbal ancillary agreements or to provide verbal assurances that go beyond the contents of the written contract.
Delivery and costs
- We will confirm the delivery date in writing.
- Dates and periods for delivery shall not be binding unless otherwise expressly agreed in writing. Any fixed delivery period and delivery dates that we give shall be subject to the proviso that our supplier delivers to us correctly and on time. Section 2(5) also applies analogously.
- Delays to delivery and performance caused by force majeure or other unforeseeable events that result in considerable hindrances to our delivery, or make it impossible for us to deliver, and for which we are not responsible (this includes in particular war, warlike events, official orders, the non-issue of export, import or transshipment permits, national measures to restrict trade, strikes, lockouts and other breakdowns of any kind, disruptions to traffic), whether these events occur here, or at our suppliers or their suppliers, shall entitle us to postpone the delivery or performance for the duration of the hindrance plus a suitable start-up period or to withdraw from the contract wholly or in part, in so far as it has not yet been fulfilled. The delivery period shall also be extended by the period in which the customer is in default with fulfilment of his contractual obligations.
- If the hindrance lasts longer than three months the customer shall have the right, following a suitable period of grace (not less than 14 days), to withdraw from the contract wholly or in part, in so far as it has not yet been fulfilled. The customer shall not be entitled to claim damages if the delivery time is extended on application of No. 2, or if we are exempted from our obligation to deliver. The company Monkey Industrial Supply, Inc. (and it's various DBAs) may only rely on the above-mentioned circumstances if they notified the customer within a suitable period.
- We reserve the right to make part deliveries.
- Transport by rail or carrier shall only be carried out in the name and for the account of the customer.
- Deliveries outside the United States are always for the customer's account.
- Shipping instructions must be submitted with the order. If this is not done, we shall decide on the shipping type and the route.
- Shipping takes place for the account and at the risk of the commercial customer. The customer is responsible for transport insurance for our deliveries and must pay the costs.
- In the event of a default of delivery the customer may not withdraw from the contract until after expiry of a suitable period of grace.
Default of acceptance
- We shall be entitled for the duration of the default of acceptance by the customer to store the items for delivery at the customer's risk and expense. We may also use a carrier or warehousing company for this purpose.
- For the duration of the default of acceptance the customer shall pay us a flat rate 2% of the purchase price, to a maximum of $100.00, per month without additional verification as compensation for the accruing storage costs. The customer shall have the right to show that no damage occurred or was considerably less than the flat rate sum. In the event of higher costs we may demand compensation for these costs.
- If the customer refuses to accept the goods to be delivered on expiry of a deadline, or declares that he does not wish to accept the goods, we may refuse to fulfil the contract and demand damages for non-compliance. We shall be entitled to demand damages from the customer either in the form of 35% of the agreed purchase price as a flat rate payment or of payment of the actually accruing damage. In the event that we demand payment of the above-mentioned flat rate damages the customer shall have the explicit right to show proof that no damage occurred, or was considerably less than the flat rate sum that is demanded.
Reservation of title
- We reserve title to the goods until full payment of the purchase price and, in the case of a continuous business relationship, until full settlement of all payments due under this business relationship.
- The customer agrees to take care of the goods. If maintenance work or inspections are necessary the customer shall carry them out at his own expense.
- The customer agrees to notify us without delay of any attachment of the goods by third parties, for example in the event of distraint, and if the goods are damaged or destroyed. The customer shall also inform third parties of our position as owners. The customer shall inform us without delay of any change of possession of the goods and of any change of his address.
- We shall have the right to withdraw from the contract and to demand the return of the goods in the case of behaviour by the customer in breach of the contract, in particular on default of payment or breach of an obligation under No. 3 and No. 4 of this clause.
- The commercial customer shall have the right to resell the goods in the normal course of business. In the event the commercial customer does not pay our invoice within terms, they hereby assign to us all claims in the amount of the invoice sum against third parties to which they are entitled as a result of the resale. We accept the assignment. After the assignment the commercial customer is authorized to recover the debt. We reserve the right to recover the debt ourselves if the commercial customer does not comply duly with their obligations to pay or are in default. In such cases the commercial customer shall notify us on demand of the debts that were assigned to us and of the debtors, provide all information necessary to recover the debt, hand over the appropriate documents and notify the debtors of the assignment.
- The commercial customer shall have the right to incorporate the goods into another product.
- Attachments or assignment as security of goods to which we hold title is not permitted.
- We agree to release securities to which we are entitled in so far as their value exceeds the claims that are secured by more than 20%, if these have not yet been settled.
- The customer undertakes to pay the purchase price 30 days after receipt, net, without deductions and free of charge. The customer shall be in default on expiry of this deadline. The company may grant other payment terms at acceptance of order. During the period of default commercial customers shall pay interest on the money owed of 12 percentage points above the federal reserve discount rate of interest. We reserve the right as against commercial customers to show proof of and to claim higher default damages.
- In the case of several unpaid claims, payments from the customer shall be set off initially against the due debt, in the case of several due debts against the debt that provides us with the least security, in the case of several equally secure debts against the debt that is most onerous for the customer, in the case of several equally onerous debts against the older debt, and in the case of several debt of the same age against each debts in relationship. This shall also apply in cases where the customer has combined his payment with a redemption provision. If the customer must pay interest and costs in addition to the main debt, a payment that is insufficient to redeem the complete debt shall be set off firstly against the costs, then against the interest and finally against the main debt. This shall also apply if the customer has stipulated another setting off with his payment. We shall inform the customer without delay of the set off we have made.
- Bank checks will only be accepted subject to the provision that they are honored and only as conditional payment. We are not obliged to accept bills of exchange.
- All claims shall be due immediately if the customer is in default, deliberately does not comply with other material terms of the contracts or if we become aware of circumstances that are capable of minimising the customer's creditworthiness, in particular suspension of payments or if insolvency proceedings are pending. In such cases we shall be entitled to retain due deliveries or to carry them out only against provision of security.
Prohibition of assignment
- The assignment to third parties of claims against us is forbidden unless we expressly approved the assignment in writing. However, we will issue our approval in exceptional cases if the customer provides proof of material concerns or circumstances that outweigh our legitimate interests in the maintenance of the prohibition of assignment. Claims under guarantee are not assignable.
Transfer of risk
- If the customer is a commercial customer, the risk of accidental loss and accidental deterioration of the goods passes to the customer on the handover, in the case of a sales shipment when the goods are delivered to the carrier, the freight forwarder or the person or agency that is otherwise designated to carry out the shipment.
- If the customer is in default of acceptance, this shall be deemed to be same as a transfer.
Claims arising from defects
- Minor deviations of the goods with regard to their colour, dimensions or other quality and performance factors shall not be the foundation of any claims arising from defects.
- If the customer is a commercial customer, in the event of any defects of the goods we shall have the option initially of providing a guarantee through re-working or a substitute delivery. Parts that are replaced shall become our property.
- If the re-working is unsuccessful, the customer shall in principle be entitled to demand a reduction of the purchase price or cancellation of the contract (rescission). However, the customer shall not be entitled to withdraw from the contract in the case of a minor breach of contract, in particular in the case of minor defects.
- Commercial customers agree to inform us of obvious defects within a period of two weeks of receipt of the goods. If this is not done, claims arising from defects shall be excluded. Subsequently detected defects must also be notified to us without delay; otherwise the goods shall be deemed to be approved, in including with regard to these defects. The notice of defects must be in writing and must describe the defect exactly. Posting in time shall be sufficient for compliance with the deadline. Commercial customers shall bear the burden of proof with regard to preconditions for a claim, in particular the defect itself, the time it was detected and the time the complaint of the defect was sent.
- The customer agrees to return the goods complained about to us. In the event of the existence of a defect we shall reimburse the costs of the return shipment. The return shipment shall take place at the same time as the written notice of defect but in any case without delay after the notice of defect and a copy of the invoice we issued must be enclosed.
- If the customer chooses to withdraw from the contract because of a legal or material defect after unsuccessful re-working, he shall not be entitled to claim damages because of the defect.
- If the customer is a commercial customer, the statute of limitations for material defects and breaches of obligations shall be one year from delivery of the goods. This shall not apply if the commercial customer did not notify us of the defect within the deadline (see No. 4 above).
- If the customer receives incorrect instructions for assembly/use we shall only be obliged to supply correct instructions for assembly/use and only if the defects in the instructions for assembly/use prevent correct assembly/use.
- We do not provide the customer with any guarantees in a legal sense. This does not affect manufacturer's guarantees.
- Claims arising under defect shall not justify the withholding of any payments, unless the claims are not in dispute or are unappealable.
Limitations of liability
- In the case of breaches of contract resulting from ordinary negligence our liability shall be limited to the average damage that is foreseeable and contractually typical for the type of goods. This shall also apply to breaches of contract resulting from the ordinary negligence of our statutory representatives or vicarious agents. We shall not be liable to commercial customers for immaterial breaches of contract resulting from ordinary negligence.
- The above limitations of liability shall not apply to claims by the customer arising under product liability. The limitations of liability shall also not apply in the case or personal injury to the customer, damage to his health or loss of his life that is attributable to us.
- We shall not be liable for damage to the product supplied if the customer does not comply with our instructions with regard to assembly, commissioning and handling the object of the sale or if an unauthorized interference is carried out.
- Claims for damages by customers arising from a defect shall be subject to the statute of limitations one year after delivery of the goods. This shall not apply if we can be accused of gross negligence and in the case of personal injury to the customer, damage to his health or loss of his life that is attributable to us. We can be accused with regard to our own behaviour or that of our statutory representatives or vicarious agents, and this can also be attributed to us.
- The laws of the State of California shall apply. For International Sales, the provisions of UN Convention on Contracts for the International Sale of Goods (CSIG) shall not apply.
- If the customer is a merchant, a legal entity under public law or special asset under public laws, our registered office shall be the exclusive venue for all disputes arising under this contract. This shall also apply if the customer does not have a general venue in California or if the residence or usual place of abode are unknown at the time the action was brought.
- If any provisions of this contract with the customer including these Standard Terms and Conditions is or becomes wholly or partially invalid, this shall not affect the validity of the remaining provisions. The wholly or partially invalid provision shall be replaced by a provision that most closely approaches the financial or legal intentions of the invalid provision.
- Customers are informed that their data are saved separately as inventory and accounting data in the framework of applicable data protection regulations.
Version: April 2020